Skills

Professional Experience

Created, reviewed, updated, and implemented documentation for preparing computers for over 70 client companies, dramatically reducing building time.
These documentation improvements allowed two new hires to self-train through their first week, and build computers independently within 1 month.
Audited the internal documentation library of over 800 entries; removed unnecessary and outdated documents, and created a new folder structure that improved searchability. Enhanced documentation usability with hyperlinks and visual cues.
Established an automated document expiration workflow to alert internal teams when their documents became outdated.
Developed and enforced a style guide to maintain visual consistency, facilitating documentation compliance from all users.
Created automated ticketing workflows for document review tasks to save time, reduce inaccuracies, and reduce manual follow-up.

Create role-playing game tools and settings in InDesign and Photoshop for an audience of 250 followers. Write narrative and technical material, and edit contributions from co-writers.
Responsible for hiring and providing technical direction for freelance artists for game-specific projects.
Manage website, social media, and promotions.

Proposed and implemented video conversion software, dramatically reducing wasted time making unusable files and establishing consistency across multiple teams.
Determined the best workflow to create video files for the in-house projector and set the standard for future videos with comprehensive documentation for future use.
Coordinated multiple workstations and workers to capture over 600 hours of footage for Antiques Roadshow, enabling programming to air during the 2020 lockdown.
Reviewed programs for technical specifications required for broadcast on PBS and APT. Advised clients how to address any errors found within their content.
Delivered DVD and Blu-ray duplication, design, and production services to client specifications.
Assisted with the live recording of the Greater Boston daily news program.

Proofreads, edits, tests, and submits detailed change suggestions to authors of role-playing game rules to improve document clarity and rule balance within the system.
Submitted changes improved the clarity of the documents and balance within the game.
Modernized resource management protocols to improve end-user experience.

Created, duplicated, and converted media for digital distribution to corporate clientele, including various television stations used for broadcasting.
Converted files for transmission via the Internet to television broadcast stations.
Encoded videos with features including closed captioning, VEIL, or Nielsen Watermark.